DISPUTE RESOLUTION POLICY
(For AGRIHIVE LTD – agrihivemarketplace.com)
Effective Date: 13 August 2025
1. Purpose
This Dispute Resolution Policy (“Policy”) outlines the process for resolving disputes between buyers and vendors on agrihivemarketplace.com, operated by AGRIHIVE LTD. Our goal is to ensure fairness, transparency, and trust in all transactions carried out on the Platform.
2. Scope
This Policy applies to:
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Disputes related to product quality, condition, or authenticity.
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Delays in delivery or non-delivery of products.
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Mismatched product descriptions.
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Refund and return disagreements.
It does not cover disputes arising from transactions carried out outside the Platform.
3. Reporting a Dispute
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A dispute must be reported within 7 days of receiving the product (or within the expected delivery timeframe if the product is undelivered).
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The buyer must provide supporting evidence (e.g., photos, videos, order number, and communication history).
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Disputes can be reported via support@agrihivemarketplace.com or through the dispute form on our website (if available).
4. Dispute Handling Process
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Acknowledgement: We will acknowledge receipt of the dispute within 24–48 hours.
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Investigation: Our support team will contact both the buyer and vendor to gather evidence and verify claims.
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Resolution Proposal: Based on findings, we may:
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Arrange for a replacement product.
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Process a partial or full refund.
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Facilitate product return to the vendor.
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Final Decision: AGRIHIVE LTD’s decision will be final, in accordance with our Refund Policy and applicable consumer protection laws.
5. Vendor Responsibilities in Disputes
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Vendors must cooperate fully during investigations.
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Vendors are expected to provide requested evidence within 48 hours.
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Failure to respond or cooperate may result in penalties, including account suspension.
6. Customer Responsibilities in Disputes
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Customers must provide clear and accurate details of the complaint.
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Customers must return the product in the same condition as received, unless it was received defective or damaged.
7. Contact
For dispute-related inquiries or claims, please email: support@agrihivemarketplace.com