REFUND POLICY
(For AGRIHIVE LTD – agrihivemarketplace.com)
Effective Date: 13 August 2025
1. Overview
AGRIHIVE LTD is committed to ensuring buyer protection and trust in all transactions on agrihivemarketplace.com. This Refund Policy explains the conditions under which a customer may request a refund.
2. Eligibility for Refunds
Refunds will be granted if:
The product received is defective or damaged upon arrival.
The wrong product was delivered.
The product does not match the description provided on the product page.
The product was not delivered within the agreed timeframe.
3. Refund Request Process
The customer must file a refund request within 7 days of receiving the order.
The customer must provide proof of the issue (photos, videos, or written explanation).
Our dispute team will review the claim and may require the return of the product to the vendor.
4. Refund Method
Once approved, refunds will be issued to the customer’s original payment method within 5–10 working days.
5. Non-Refundable Items
The following are not eligible for refunds:
Products damaged after delivery due to customer misuse.
Perishable goods or items listed as non-returnable on the product page.
6. Contact
For refund assistance, please email: support@agrihivemarketplace.com